Security Built In, for Peace of Mind
Your data, your visitors and your organization are protected with industry best practices and secure infrastructure.
- Encrypted connections
- Role-based access control
- Anonymized visitor analytics
- Data Protection
- Secure Infrastructure
- Access Control
- Your Policies Respected
A simple path to protecting your data
Protect, manage and review access in 3 simple steps.
- 1
Protect
Secure data and administrative access
- 2
Manage
Hosting, platform updates and support are part of our managed service
- 3
Review
Check the setup against your own privacy and IT policies
Comprehensive security safeguards for your venue platform
Compact, powerful feature capabilities designed for real venue needs.
- Data Encryption
- All data in transit is encrypted. Stored data can also be encrypted, depending on your setup.
- Secure Hosting
- Secure cloud hosting, managed and kept up to date by Pigeon-Tech.
- Access Controls
- Granular role-based permissions and least-privilege user authentication.
- Audit & Monitoring
- Platform and app updates are handled for you as part of the service.
Why venues trust Pigeon Suite Security
Protect your brand reputation and visitor privacy with peace-of-mind security.
- Keeps Visitor Data SafeSafeguard sensitive guest interactions and organizational information with proven safeguards.
- Builds TrustGive stakeholders, IT teams, and visitors complete confidence in your venue’s digital experience.
- Supports ComplianceWe review your privacy and IT requirements with you before launch.
- Reliable OperationsMinimize downtime and vulnerability risks with resilient infrastructure and continuous protection.
Related features
Frequently asked questions
What does security mean for a visitor experience platform?
Security for a visitor experience platform includes the technical and operational controls used to protect application access, administrative functions, data, infrastructure, and connected systems. The exact controls should reflect the information collected and the deployment architecture.
How does Pigeon Suite protect visitor and venue data?
Pigeon Suite deployments should use appropriate safeguards for data in transit, stored information, administrative access, and connected services. We document the hosting, backup and data-retention arrangements for your deployment and share them with your team.
Does Pigeon Suite use encryption?
Yes. All data travelling between the app, the admin console and our servers is encrypted. Stored data can also be encrypted, depending on your venue's setup; our technical team confirms the details for your deployment.
How is access to the Admin Console controlled?
Administrative access can be restricted to authorized users through the authentication, roles, and permissions configured for the deployment. Organizations should apply least-privilege access so users receive only the capabilities required for their responsibilities.
How are integrations secured?
Integrations should use the authentication and secure communication methods supported by both Pigeon Suite and the connected system. API credentials, tokens, permissions, and data exchanged should be limited to what is required for the approved integration.
How are security updates and vulnerabilities handled?
Security maintenance should include appropriate software updates, dependency management, monitoring, and remediation practices. Specific response processes and service commitments depend on what is documented in the applicable service agreement.
Is Pigeon Suite compliant with specific security or privacy standards?
Compliance depends on the product configuration, hosting environment, data collected, contractual requirements, and applicable regulation. If your organization has specific compliance requirements, we review them with you during planning.
What security information should a client review before launch?
Clients should review the deployment architecture, data collected, access model, integrations, hosting, retention, privacy responsibilities, backup and recovery approach, and any documented security requirements before launch.
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Security You Can Trust
Built to protect what matters.
