Question 1

What is a multilingual visitor app?

Accepted Answer

A multilingual visitor app allows visitors to access supported digital content in more than one language within the same visitor experience.
With Pigeon-Tech, multilingual support can be configured for content such as:
1. Navigation menus
2. Exhibit or attraction descriptions
3. Maps and destination information
4. Educational content
5. Event or program information
6. Notifications
7. Audio or other supported media
The available languages and the content covered should be defined for each deployment.

Question 2

Does multilingual support mean automatic translation?

Accepted Answer

No. Multilingual support and automatic translation are not the same thing.
Pigeon-Tech can display translated content that has been configured and approved for the visitor experience. The translation itself may be:
1. Provided by the venue
2. Created through an agreed translation process
3. Reviewed and approved before publication
If automatic or AI-assisted translation is used, that should be clearly defined as part of the implementation.
For important visitor information, venues should have a review and approval process to maintain accuracy and consistency.

Question 3

Which languages can a visitor app support?

Accepted Answer

The languages available in a Pigeon-Tech visitor app depend on the deployment and the content the venue chooses to provide.
A venue can prioritize languages based on its audience, location, visitor demographics, and accessibility goals.
Before launch, the implementation should define:
1. Supported languages
2. Which screens and content types are translated
3. Who provides or approves translations
4. What happens when a translation is unavailable
Pigeon-Tech should publish a specific language list only after those languages have been confirmed for the deployment.

Question 4

What content can be translated in a multilingual visitor app?

Accepted Answer

Depending on the configuration, multilingual content may include:
1. Menu and navigation labels
2. Exhibit descriptions
3. Animal or artifact information
4. Maps and points of interest
5. Events and programs
6. Educational content
7. Quiz questions
8. Treasure hunt content
9. Notifications
10. Audio descriptions or guides
11. Visitor instructions
Different content types may require different translation workflows.
For example, translating a menu label is different from producing approved multilingual audio or translating content supplied by a third-party system.
The supported content types should therefore be agreed during implementation.

Question 5

Can maps and wayfinding be shown in different languages?

Accepted Answer

Yes. Interactive maps and wayfinding experiences can display supported translated labels and visitor information when multilingual content is configured.
This may include:
1. Destination names
2. Categories
3. Points of interest
4. Amenities
5. Route information
6. Visitor instructions
The underlying map does not need to change for every language; the labels and related digital content can be presented according to the selected language.
Language coverage for any third-party map or integrated service may depend on that system.
Explore Digital Wayfinding

Global Reach with Multilingual Apps

Multilingual Visitor Apps for
Museums, Zoos and Attractions

From language selection to a better visitor journey

Choose Language

View Supported Content

Continue the Visit

Support the languages your visitors need

Language Selection

Translated Content Coverage

Multilingual Maps & Navigation

Content & Translation Management

See Multilingual Guidance in Action

Value for Visitors and Venue Teams

For Visitors

For Venue Teams

Explore Related Pigeon-Tech Experiences

Help Every Visitor Feel Included

Frequently Asked Questions

Explore Multilingual Visitor for Your Industry

Zoos & Aquariums

Museums & Science Centers

Theme & Water Parks

Fairs & Festivals

Tourism & Destinations

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